Monday, October 26, 2015

A Merchant's Work is Never Done

Ho boy....what a weekend...

After sending out an email to our much valued customer base...promoting our newly revamped website...we have been inundated with orders..

OK, maybe a bit of an exaggeration. Suffice to say - a lot of orders. More than most times recently.

However, during the course of this resurgence in Nutshell and hopefully our fortunes, I got a note from a potential customer saying he was unable to locate the Buy Button for a certain product.

I looked. He was right.
The button was nowhere to be seen.

Good grief and ALAS!
What to do?

Unfortunately our web merchant shopping cart supplier, Network Solutions, has recently been acquired by a company called They claim to be on top of customer service.

Like heck they are!
They do not work on the weekends! took me several painstaking hours to work out what had gone wrong with the product that had been brought to my attention. Unfortunately, the problem applied to lots and lots of other products as well.

For some unknown and unexplained reason many prices had gotten out of whack. The regular price had become MORE than the MSRP. No wonder the Buy Button had gone AWOL.

Luckily - as with most things in life - there was a relatively quick work-around. Well, one that actually took two days and about 12 hours to fix. Typical for any computer problem in my experience...lots longer than you anticipate. Especially when there are over 800 hundred line items to check.

Hopefully now ALL products will have pricing showing and the Buy Button will be prominent at the bottom of each product page.

There is always a silver lining to any grey cloud; while I was fixing things...I lowered many of the product prices to bring them into line AND lowered the shipping rates...because we charge a rate for handling that gets added on to the actual shipping I have made some adjustments.

There is more to come in the near future....but in the meantime I hope our customers  (whom I know are very forgiving) will return to us in droves,....telling their friends, neighbors, colleagues and even passing policemen; spreading the word and generating more than enough work to keep people downstream (who have to make, pack and ship the products) good and busy in the lead up to the silly season.

More about that later my friends....

PS: If you spot an error please let me know.
No promises...but...
I may even gift you a Nutshell.

All the best

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