Over the years we have been trialed just about every delivery service to the rest of the world from New Zealand, with varying levels of satisfaction and success.
All have had inherent difficulties. Some were very expensive. Some took no care at all. Others garnered an international sticker on their way through the system that led some customers to believe we were actually making our products in Asia...and not in New Zealand.
Some took no responsibility for their actions; if they dropped the ball and, God forbid, lost a product, they became very defensive and almost accused US of mismanaging the process. Others were less accusatory...but extremely slow to settle their debt..
Meanwhile we, as the merchant, had to maintain our customers' faith in us, and delivery another product...at our own expense.
Hopefully..those days are now behind us.
DHL promise much..and we have every expectation they will deliver on their promises.
Finally - a service that allows us offer a traceable delivery at a realistic rate.